Pulse of the City News honors three contractors with 15th straight customer service award

By AI, Created 4:56 AM UTC, June 02, 2026, /AGP/ – Pulse of the City News gave 15th consecutive Pulse Awards to three contractors in Texas, New Hampshire and New Jersey for sustained customer service. The recognition highlights how the award uses long-term performance data to identify companies delivering consistent customer experience, not just one-off results.

Why it matters: - The 15th straight award signals long-term consistency in customer service, not a one-time spike in performance. - The honor highlights contractors in home improvement and repair fields where trust, responsiveness and satisfaction affect repeat business and referrals. - Pulse of the City News uses a multiyear ratings database to separate sustained service from short-term results.

What happened: - Pulse of the City News recently recognized three contractors with their 15th consecutive Pulse Award for customer service and satisfaction. - Backyard Oasis in Tomball, Texas, received the award for custom pool building and outdoor living projects in the North Houston area. - CertaPro Painters in Salem, New Hampshire, received the award for residential and commercial painting services. - R.A. Nichols Home Services in Helmetta, New Jersey, received the award for plumbing, heating and air-conditioning work in Monroe Township and nearby areas.

The details: - Backyard Oasis is family-owned and operated and has served North Houston since 1999. - Backyard Oasis builds custom swimming pools, luxury spas, hot tubs, outdoor kitchens, fire pits and other outdoor living features. - The Backyard Oasis Award Page is available here. - CertaPro Painters in Salem is part of the largest residential painting contractor in North America. - CertaPro was established in 1992 to make painting services easier and more convenient for homeowners and business owners. - The company combines the resources of a large contractor with the feel of a locally owned franchise. - The CertaPro Award Page is available here. - R.A. Nichols Home Services has provided full-service plumbing, heating and air-conditioning services since 2007. - R.A. Nichols is family-owned and serves customers’ homes with certified technicians. - The R.A. Nichols Award Page is available here. - Pulse of the City News says the award is reserved for companies earning 4- or 5-star ratings. - Pulse says its performance database has been compiled continuously since 2009 and supports annual ratings that reflect longer-term service history.

Between the lines: - The award program is designed to reward durable customer experience, which can matter more to contractors than a single strong year. - The emphasis on ongoing ratings suggests Pulse is trying to reduce the impact of short-term fluctuations in service quality. - The recognition also reinforces customer service as a competitive edge in construction-adjacent industries.

What’s next: - The three contractors can use the award as third-party validation in marketing and customer outreach. - Pulse of the City News and The Stirling Center will continue recognizing building and construction companies that combine quality work with customer service. - More information is available at Pulse of the City News.

The bottom line: - In a field where reliability matters, 15 straight customer service awards stand out as proof of sustained performance.